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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stefan Hartman

September 9, 2026

5  out of  5
rating by Stefan Hartman
"Recently needed assistance with my personal auto insurance. Called my local agent’s office and received outstanding assistance from James. Really appreciated the kindness and professionalism. Highly recommend supporting your local agent’s."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Brian Bartko’s team. "
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donna webb

September 9, 2026

5  out of  5
rating by donna webb
"Great people very friendly highly recommend they are truly awesome please for all your insurance needs call state farm ask for laya or Brian bartko Great people"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Brian Bartko’s team. "
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Marquez Evans

September 9, 2026

5  out of  5
rating by Marquez Evans
"KeShawn was amazing to work with! She made the entire process of switching my insurance over to State Farm easy and stress-free. She was very helpful, patient, and took the time to answer all of my questions and make sure I understood everything about my new policy. I really appreciate how professional and personable she was throughout the whole process. Definitely recommend working with KeShawn if you’re looking for great service! 10/10! 🙌🏾❤️"
We responded:
"Marquez, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Brian Bartko and Team "
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Tracy Baughman

September 8, 2026

5  out of  5
rating by Tracy Baughman
"He was very pleasant and informative. Went through different amounts to help me find what I could afford"
We responded:
"Thank you so much for your kind review, Tracy!  If you need insurance assistance, we are just an email or call away! - Brian Bartko, your State Farm Agent   "
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Jessie Diggs

September 4, 2026

5  out of  5
rating by Jessie Diggs
"KeShawn is the best she help me through everything and she breaks everything down to me she’s also very nice she needs to get promoted 10/10 Experience"
We responded:
"Jessie, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Gabriela Robles

September 3, 2026

5  out of  5
rating by Gabriela Robles
"KeShawn was awesome explained every detail great customer service"
We responded:
"Gabriela, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Virginia Bch insurance team! - Your State Farm Agent, Brian Bartko "
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Darius Bailey

September 3, 2026

5  out of  5
rating by Darius Bailey
"I've been insured with State Farm for quite a few years...having Brian Bartko as my agent. Recently, I had the pleasure of being helped by keShawn, who was nothing short of AMAZING! She addressed my concerns; was very knowledgeable and customer friendly. If you need any help, ask for her by name!! She'll take care of you!"
We responded:
"Thank you, Darius, for the kind words! I believe that it's essential for insurance agents to build relationships with their clients, allowing us to provide the best possible customer service and coverage for your needs. It's been a pleasure working with you, and our office is always available to answer any questions you may have. Thank you for trusting us to protect what matters most!"
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Tre Shanesia

September 3, 2026

5  out of  5
rating by Tre Shanesia
"Absolutely Awesome!!

I had an absolutely wonderful experience working with Keshawn Ellis at State Farm. Keshawn was incredibly helpful, professional, and polite throughout the entire process. She took the time to answer all of my questions, explained everything clearly, and made sure I understood my options without ever making me feel rushed or pressured.

Her patience, positive attitude, and genuine willingness to help really stood out. It’s refreshing to work with someone who provides excellent customer service while also making you feel valued and respected. Keshawn truly went above and beyond to make my experience a smooth and pleasant one.

I highly recommend Keshawn Ellis to anyone looking for knowledgeable, courteous, and dependable service. She is definitely an asset to State Farm!"
We responded:
"Thank you so much for your kind review, Tre!  If you need insurance assistance, we are just an email or call away! - Brian Bartko, your State Farm Agent   "
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Robert Miller

September 2, 2026

5  out of  5
rating by Robert Miller
"My experience with Statefarm has been amazing due to Keshawn. She has truly made everything work and helped me out when I truly needed it. She needs a raise"
We responded:
"Robert, thank you for the amazing review! Our Virginia Bch insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Brian Bartko, your State Farm Agent "
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Jackie Miller

September 2, 2026

5  out of  5
rating by Jackie Miller
"Awesome
BRIAN got my new insurance account setup in 5 min. And believe me it is far better than ERIE's price. Thanks Brian for all your help and getting me a price I can afford."
We responded:
"Thank you so much for the 5 stars, Jackie! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Kayla Paneto

August 31, 2026

5  out of  5
rating by Kayla Paneto
"Exceptional service from Laya!"
We responded:
"Kayla, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Virginia Bch. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Brian Bartko and Team "
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Anna Layton

August 31, 2026

5  out of  5
rating by Anna Layton
"KeShawn at State Farm was the Best I've ever dealt with, so very helpful, very pleasurable to work with, she gets 100 stars from me"
We responded:
"Anna, thank you for the amazing review! Our Virginia Bch insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Brian Bartko, your State Farm Agent "
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Mike Shah

August 31, 2026

5  out of  5
rating by Mike Shah
"Great service by KeShawn. Got answers to my questions!!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Brian Bartko’s team. "
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Michelle Lauter

August 31, 2026

5  out of  5
rating by Michelle Lauter
"What a great experience. I had been with my previous insurance company for more than 38 years, so to say I was a little nervous about making a change would be an understatement. Laya made the entire process easy and quick. She was incredibly kind, answered all of my questions, and addressed every concern I had. I truly appreciate her professionalism and support. I highly recommend Laya to anyone looking for exceptional service."
We responded:
"Michelle, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Brian Bartko and Team "
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Stephlove

August 28, 2026

5  out of  5
rating by Stephlove
"I had a great experience with Layla from State Farm very patient, kind, and informative. I gladly invite all to experience the same and leave with your needs met. Thanks again !"
We responded:
"Stephlove, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Virginia Bch insurance team is always here and happy to help. "
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Thanh Ho

August 28, 2026

5  out of  5
rating by Thanh Ho
"Really fits my budget.I think I will stay with State farm for a long time."
We responded:
"Thank you so much for the 5 stars, Thanh! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Annie B

August 28, 2026

5  out of  5
rating by Annie B
"Thank you so much Brian for help me with my insurance he helped me get a good lower rate for my BMW IF YOU NEED ANYBODY GO TO Brian HE IS THE BEST He WILL HELP YOU"
We responded:
"Annie, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Quannn 1K

August 27, 2026

5  out of  5
rating by Quannn 1K
"Laya had great customer service very nice and helpful"
We responded:
"Hi Quannn, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Brian Bartko, Your State Farm Agent "
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raphael casher

August 27, 2026

5  out of  5
rating by raphael casher
"I have to say I was incredibly impressed. With the service that I received? Especially not talking to AI Keshawn went above and beyond to help me get a great rate for my daughter's car insurance."
We responded:
"Wow, thank you for the 5-star review, raphael! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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SUSAN DESOMBRE

August 27, 2026

5  out of  5
rating by SUSAN DESOMBRE
"KeShawn with State Farm was wonderful to work with. She listened to my needs and was able to offer auto coverage at a great price."
We responded:
"Thanks so much for the fantastic rating, SUSAN! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Billy Waller

August 21, 2026

5  out of  5
rating by Billy Waller
"It was a great experience, they were very very helpful. But Keyshawn went above and beyond,that's alot. I really recommend Keyshawn"
We responded:
"Thank you so much for your kind review, Billy!  If you need insurance assistance, we are just an email or call away! - Brian Bartko, your State Farm Agent   "
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Jeff Bacot

August 21, 2026

5  out of  5
rating by Jeff Bacot
"Keshawn Ellis has been amazing!! Made the process of pricing and switching vehicle insurance so easy! Thank you!"
We responded:
"Thank you for the 5-star review of Brian Bartko’s team - we really appreciate your kind words! "
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Joseph Hage

August 19, 2026

5  out of  5
rating by Joseph Hage
"James at the front desk was very polite and professional.

The building was very clean, neat and orderly.

The staff was very polite and welcoming.

Keep up the good work guys."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Joanna NICHOLLS

August 18, 2026

1  out of  5
rating by Joanna NICHOLLS
"I was asking for "Loss of Use" cash payout under my rental coverage. Since a rental vehicle was not provided, which is 100% within my rights to do. You chose to be rude.

Unhelpful and rude. Pay premiums for years and get nothing in return. As you can see below. Taking credit for another person's 2 hours on the phone and being rude in his actual comments that the world can see. Oh I can cancel your rental coverage that I have paid for for YEARS. Ya how is that helpful at all?

I was asking for "Loss of Use" cash payout under my rental coverage. Since a rental vehicle was not provided, which is 100% within my rights to do. You chose to be rude."
We responded:
"I apologize Joanna that claims was unable to assist you in getting a rental car and spending 2 hours with you calling all the locations in the area and all them were out of stock. Not sure how we can help when a company is out of their product. You mentioned you found your own rental and when we asked with who your response was "none ya" and when we explained we are just trying to help you get reimbursed for that rental you just stared at us. If we can be of service please reach out. "
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Mark Drexler

August 18, 2026

5  out of  5
rating by Mark Drexler
"KeShawn as well as the other staff members have always been kind, personal, And very helpful with me and all my needs. Thank you...."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "